Technical Support / Customer Service

We strive for prompt response to tech support inquiries. Your cooperation with the following tech support process will help ensure the best possible service:

Try our self-help methods first

Read the Yank manual · Better than most, we think

Search the FAQs · Your answer may be here already

License trouble ยท Look here first if you're having trouble entering your license code

If you still can't solve the problem, we're happy to help

Send a Help Request · Expect reply within 1 business day

It is often helpful to include a screenshot with your Help Request. If you are writing about an error message you have received, it is important to include the exact text of the error message. In most of our error windows, you can drag the text right out of the error window and drop it on your desktop or directly into the contents of your Help Request message.

Other Contact Methods

Web site:
online orders:
Other info:
Expect reply within 2 business days.
For tech support, send a Help Request


+1 505 747 1220
Phone is for orders and press inquiries.
For tech support, send a Help Request

Fax: +1 707 202 0119
For orders. Yes, it's a different area code.
Snail mail:

Matterform Media
1027 N. Railroad Ave.
Suite 105
Española, New Mexico 87532
United States of America