All Help topics

Tutorial: Using Spamfire

Setting Up Spamfire

The Mail Window

How Spam Scores work

Improving Accuracy

How to Fight Back

Troubleshooting / FAQ

Site Map


Tech support

Spamfire Web site

Spamfire Manual > Troubleshooting

Troubleshooting

Filtering problems

Why am I still getting spam?

Spamfire is deleting messages I want to keep!

Spamfire is deleting messages from my mailing lists

Why did Spamfire trap this message?

I seem to be missing some messages

Connection problems

Why am I getting an error when I try to filter or rescue?

Problems with email program

Spamfire is not causing my email program to retrieve the good messages

Spamfire is causing my email program to check the wrong account(s)

Messages appear in Eudora as already "read"

Spamfire reports more good messages than my email program can find

Other problems

I can't rescue messages from the Spam List

What are the "old messages" Spamfire keeps finding on my server?

I lost my serial number. Can you send it to me?

Custom configurations

How can I make Spamfire work with a different email program?

Troubleshooting techniques

Using the console window

More help online

Frequently asked questions

Spamfire users' forum

Matterform Technical Support