Technical Support / Customer Service

We strive for prompt response to tech support inquiries. Your cooperation with the following tech support process will help ensure the best possible service:

Try our self-help methods first

Read the Sonar manual · Better than most, we think

Search the FAQs · Your answer is probably here already

If you still can't solve the problem, we're happy to help

Send a Help Request · Expect reply within 1 business day

It is often helpful to include a screenshot with your Help Request.

Other Contact Methods

Web site:
online orders:
Other info:
Expect reply within 2 business days.
For tech support, send a Help Request


+1 505 747 1220
Phone is for orders and press inquiries.
For tech support, send a Help Request

Fax: +1 707 202 0119
For orders. Yes, it's a different area code.
Snail mail:

Matterform Media
1027 N. Railroad Ave.
Suite 105
Española, New Mexico 87532
United States of America